DELIVERY OPTIONS FOR: UNITED KINGDOM
Royal Mail first class signed for
Please allow 1-2 working days for delivery
This time may increase to 2-3 days during peak periods.
Royal Mail second class signed for - Free on orders over £50
£4.50 for orders below £50
Please allow 2-3 working days for delivery
This time may increase to 3-5 days during peak periods.
Who will deliver my order?
We currently use Royal Mail
Do you deliver to my country?
We currently only deliver within the UK
What do I do if I have not received my order?
Once your order has been sent, you will receive a dispatch confirmation email which will advise your estimated delivery date. If your order has not arrived by the estimated delivery date, we're here to help.
Please note that this is only an estimated date and before contacting us can you check the following:
- Check to see if you have a delivery card from one of our carriers. Your parcel may be awaiting collection at a local sorting office or delivery depot, or you may need to arrange redelivery.
- Check with your neighbours to see if they have accepted the parcel on your behalf.
- Look in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.
If you still cannot locate your order we ask you to please allow the following amount of time to pass before reporting your order as missing:
If your order has not arrived after this time, and you are certain that it isn't with a neighbour or another member of your household, please Contact Us and we will investigate further.
It is our policy to replace items that are lost in post, this does not affect your statutory rights.
Please note that items must be reported as missing within 20 days of being dispatched to you as we are unable to take any action on your behalf after this time.
What happens if I am not at home to accept my delivery?
Some of the products on our site do not require you to be at home to take delivery as they will fit through your letterbox.
In the event that you have ordered a product which will not fit through your letterbox or requires a signature and are not in to take delivery, then the courier will leave a calling card to advise that delivery has been attempted. Follow the instructions on this card to rearrange delivery or to collect your products.
Please note that the courier may leave your parcel with a neighbour, or in a secure location. If this occurs, you will be advised of this on the calling card.
Will I need to sign for my order?
A signature is required for high value and large / bulky orders. These deliveries are made by courier and will require a signature on delivery by someone over the age of 18.
If you are not at home, the courier will leave a card stating the date and time they called. Please contact the number on the card to arrange a second delivery.
For the majority of orders that are sent by standard delivery these do not require a signature.
How long will it take for my order to be delivered?
Within the UK we expect delivery to take 2-3 days
We have to allow a little extra time for deliveries to take place before we can assume an item has been 'Lost In Post' so we would ask that you always please allow 14 calendar days before contacting us
If your order has failed to arrive after this time, please contact our Customer Service Team who will investigate further and arrange for a replacement to be sent
What delivery options do you offer
Please click here to see a list of our delivery options.
Express Delivery is 2-3 days for Isle of Scilly, Isle of Man, Channel Islands, Scottish Highlands, Isle of Wight and Northern Ireland (BT1- BT9).
Saturday Delivery is only available in England and Wales and in Belfast postcode areas BT1 – BT9.