Will I be charged VAT?
All orders placed, which are being delivered within the UK and are inclusive of VAT. We only deliver in the UK currently.
Why can I see a paypal payment transaction pending in my paypal account?
When opting to pay via PayPal, you will see a notification in your PayPal account which authorises the payment to be taken when your order is ready for despatch. Until despatch, payment is not debited from your PayPal account.
Can I have my item delivered to an alternative address when paying by paypal?
We are only able to deliver to the address that you select whilst you are checking out on our site. Please ensure once you have logged into PayPal that you check the payment method and the post to address before clicking on "Pay Now".
I have opted to pay using paypal but I have received an email advising I have a payment problem on my account
We're sorry to hear that, you will need to cancel your order and place it again as we are unable to resolve a payment issue using PayPal.
What is your pricing policy?
All prices shown on our website are inclusive of all applicable local taxes and duties for delivery to the UK and are correct at the time they are entered on to the system.
We reserve the right to alter product prices on the website without notice. Whilst we make every effort to ensure that all prices on our website are accurate and up-to-date, sometimes errors do occur and the prices stated are incorrect.
If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.
Please see our terms and conditions for more information.
Why has my payment been declined?
If your payment has been declined, the card details in your account may not match the details held by the bank or card provider.
Please check the following information on your payment details:
- Have you entered the correct expiry date?
- Does the billing address and postcode you entered match the details held by your card provider?
- Do you have sufficient funds available on the card?
- Has the card you paid with expired? If so you will need to enter the details of a different card.
If your bank has declined our request for payment then you'll need to contact them directly.
How can I pay for my order?
We offer various payment methods for your order including:
We are sorry but we are unable to accept cheques or postal orders.
We take fraud very seriously so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.